DATA PROCESSING POLICY
In force from 22.04.2021
This policy provides you with information about the personal data that we collect from you or that you make available to us through this website and how they will be processed by us. We are committed to respecting your privacy, complying with all applicable data protection laws and regulations, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
Please read the following carefully to understand our point of view and practices regarding your personal data and how we will treat them.
I. IDENTIFICATION DATA OF THE COMPANY. 1
II. TYPES OF PERSONAL DATA BASIS AND PURPOSES 2
Section 1. Navigating the website. Use of cookies 2
Section 2. Answering your questions, requests or complaints. 2
Section 3. Communications related to offers (newsletter) 3
Section 4. Providing postal services with the object of domestic and international postal shipments 3
III. DATA RECIPIENTS.. 3
- TRANSFER OF PERSONAL DATA ABROAD.. 4
- STORAGE DURATION. 4
- DATA PROCESSING OF CHILDREN UNDER 16 YEARS OF AGE. 5
VII. DATA PROCESSING SECURITY.. 5
VIII. THE RIGHTS OF THE PERSONS CONCERNED.. 5
- CONTACT. 6
- CHANGES TO THIS POLICY.. 6
I. COMPANY IDENTIFICATION DATA
The data operator is Altexpress Courier & E-fulfillment Services SRL, with registered office in Ilfov, Bragadiru, Belt Street no. 2 – 8. CUI 34799922, telephone +40 726 248 343 (the Company).
II. TYPES OF PERSONAL DATA BASIS AND PURPOSE
In the process of administering this website, the Company will collect certain information (“personal data”) in relation to identified natural persons or that may lead to the identification of natural persons, which are provided by the users of this website directly (for example , name, surname, postal address, e-mail address, function, company, telephone number) or indirectly (for example, IP address).
We will process personal data for the following purposes, based on the legal grounds indicated for each of them:
Section 1. Navigating the Website. Use of cookies
When you visit our website, we use cookies to automatically collect technical information that can identify the user, such as the IP address, the type of internet browser used to navigate our website, your operation, domain name or domain host through which the user navigates the website.
The main purpose of using cookies is to help you have an improved browsing experience and also for advertising purposes, to be able to offer you individualized content adapted to your interests and preferences. As a result, to the extent that you have expressed your consent to the use of cookies, we will use them to provide you with a personalized and relevant browsing experience on our website and to understand how you interact with the content our advertiser.
For more information on the use of cookies on this website and the purposes for which they are used, as well as on the possibilities to control and/or disable cookies, please consult our Cookie Policy.
To the extent that you do not agree with this processing, you will not be able to use our website or, after that, you will not be able to enjoy the full experience of using it.
Section 2. The answer to your questions, requests or complaints
We will process your personal data, such as name, surname, e-mail address, telephone number, function, company and any other information or details that you can provide us in correspondence, in order to solve and answer you to your questions, complaints or requests, depending on the communication channel through which you contact us, according to the description below.
Purpose: Providing answers to your questions, complaints or requests by electronic correspondence (e-mail) or telephone
Legal basis: The processing is based on your initiative to contact us.
In the event that your personal data reached us by mistake, you can effectively exercise the rights provided for in Chapter VIII THE RIGHTS OF THE PERSONS CONCERNED
Section 3. Communications related to offers (newsletter)
We can process personal data to inform you about our products and services, promotional offers and to subscribe to newsletters. As a general rule, these personal data will be processed for direct marketing purposes only with your consent and by using the communication channels (e.g. e-mail, sms, etc.) that you agreed with when you expressed consent.
You have the opportunity to withdraw your consent with each marketing message we send you Please note that it may take 2 to 3 weeks to update the list with the removed email address, while you will continue to receive communications from us.
Purpose: informing you about the products and services offered by the Company.
Legal basis: your consent.
In the event that your personal data reached us by mistake, you can effectively exercise the rights provided for in Chapter VIII THE RIGHTS OF THE PERSONS CONCERNED
Section 4. Provision of postal services for domestic and international postal items
For the provision of postal services, we process the personal data of senders and recipients. These data include name, surname, telephone, company name (if you are the employee/representative of a legal entity client), country of residence, full address, as well as the billing e-mail. In addition, we offer the possibility to provide us with other details regarding the delivery. Purpose: provision of postal services
Legal grounds: the execution of the contract concluded with you as well as the execution of legal obligations according to the legislation that regulates the regime of postal shipments.
In the event that your personal data reached us by mistake, you can effectively exercise the rights provided for in Chapter VIII THE RIGHTS OF THE PERSONS CONCERNED
III. DATA RECIPIENTS
To achieve the goals described above, the Company uses the services of several contractual partners.
Some of them are third parties who do not intend to process the data, but may have access to them in the performance of their tasks or in their interactions with the Company, such as companies that provide technical maintenance, financial or legal auditors.
The personal data indicated above can be made available or transmitted to third parties in the following situations: (i) public authorities, auditors or institutions with competence in carrying out inspections and controls on the Company’s activity and assets, which request the Company to provide information , by virtue of the latter’s legal obligations (ii) to comply with a legal requirement or to protect the rights and assets of our Company or other entities or persons, such as courts..
The persons and entities to whom we can distribute personal data are the following:
- a) For the purpose of browsing the website and for purposes related to the use of cookies, we can transmit personal data to providers of analysis services and search engines so that they can provide website maintenance services of
Google Analytics – you can access
here their data processing policy
Facebook – you can access their data processing policy
here
Yahoo – you can access
here their data processing policy
Aftership – you can access their data processing policy
here
Tawk.to – you can access their data processing policy
here
These providers process your data outside of this Data Processing Policy and we recommend that you carefully read the policies of each one, by accessing the link to the right of the names above.
- b) For direct marketing communications, we can transmit personal data to the advertising and marketing agencies that carry out the communication on our behalf;
IV. TRANSFER OF PERSONAL DATA ABROAD
In the context of the operations described above, your personal data may be transferred abroad to countries in the European Union (“EU”) or the European Economic Area (“EEA”).
We hereby inform you that any transfer carried out by the Company in an EU or EEA member state will comply with the legal requirements stipulated in the GDPR.
In the case of international deliveries, personal data related to the purpose mentioned in point II Section 4. are transferred to countries that do not ensure adequate protection of personal data processing.
This processing is necessary for the execution of the contract with you. To the extent possible, the Company will ensure data security and respect for your rights through contracts concluded with external service providers that support us for the international delivery of postal items.
V. DURATION OF STORAGE
We will store your personal data only for the period of time necessary to achieve the processing purposes set out above, while respecting the legal requirements in force. If the Company establishes that it has a legitimate interest or a legal obligation to further process your personal data for other purposes, you will be informed accordingly.
We estimate that the processing activities detailed above will require the storage of personal data for the following periods: 2 months Website navigation and the use of cookies: 1 month from the date of cookie collection.
To respond to your questions, requests or complaints: 1 year from the date of resolution.
Direct marketing communications: for 10 years from the date of receipt of consent or until unsubscribe.
For employees 75 years from the date of termination of employment.
For job candidates: 1 month from the end of the recruitment process
Once the processing period indicated above expires, and the Company no longer has legal or legitimate reasons to process your personal data, the data will be deleted in accordance with our internal procedures, which may involve archiving, anonymizing or destroying them.
VI. DATA PROCESSING OF CHILDREN UNDER THE AGE OF 16
Our services are intended for adults, people who are over 18 years old. All personal data processing activities presented in this Policy refer exclusively to persons who are at least 18 years old. The use of the systems, as well as the processing results, is prohibited for children who have not reached this age without the consent of their parents/legal representatives. If, despite our reasonable prevention efforts, such processing still takes place, we will stop it once we notice that the users have not reached the age mentioned above.
VII. DATA PROCESSING SECURITY
The company hereby informs you that it constantly evaluates and updates the security measures implemented to ensure a safe and secure processing of personal data.
VIII. THE RIGHTS OF THE PERSONS CONCERNED
In the context of the processing of your personal data, you have the following rights:
- The right of access to processed personal data: you have the right to obtain confirmation of whether or not your personal data is processed and, if so, to have access to the type of personal data and the conditions in which are processed, by sending a request in this regard to the data operator [link to the request];
- The right to request the restriction of processing: you have the right to obtain the restriction of processing in cases where: (i) you consider that the processed personal data are inaccurate, for a period that allows the operator to verify the accuracy of the personal data; (ii) the processing is illegal, but you do not want us to delete your personal data, but to restrict the use of these data; (iii) if the data operator no longer needs your personal data for the purposes mentioned above, but you need the data to establish, exercise or defend a right in court or (iv) you have opposed to the processing, for the time interval in which to check whether the legitimate grounds of the data operator prevail over the rights of the data subject [link to the request];
- The right to request the rectification or deletion of personal data: [link to the request];
- The right to withdraw your consent regarding the processing, when the processing is based on consent, but without affecting the legality of the processing activities carried out until that moment;
- The right not to be subject to a decision based exclusively on automated processing, including profiling, which produces legal effects concerning the data subject or similarly affects him in a significant way;
- The right to object to data processing for reasons related to your particular situation, when the processing is based on legitimate interest, as well as to object, at any time, to data processing for marketing purposes directly, including creating profiles [link to the request];
- The right to data portability, meaning the right to receive the personal data you have provided to the data operator in a structured, commonly used and machine-readable form, as well as the right to transfer the respective data to another operator, if the processing is based on your consent or the execution of a contract and is carried out by automatic means [link to the request];
- The right to file a complaint with the Data Protection Authority (ANSPDCP) and the right to address the competent courts.
The above rights can be exercised at any time. To exercise these rights, we encourage you to send a request in writing, dated and signed or in electronic format to the following address: Altexpress Courier & E-fulfillment services SRL Ilfov, Bragadiru, Sos. de Beltura no. 2 – 8 or by e-mail at
[email protected] Also, if you wish to withdraw your consent regarding direct marketing purposes, you can use the “unsubscribe” option that is included in every communication marketing.
IX. CONTACT
You can address any question regarding this document to the Company, which can be contacted using the following contract details:
[email protected]
X. CHANGES TO THIS POLICY
This Data Processing Policy may undergo changes and may be updated by the Company, as necessary.