Aceasta declaratie de confidentialitate a fost actualizata ultima data pe 15 septembrie 2024 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
In this privacy statement, we explain what we do with the data we obtain about you via https://altexpress.ro. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)1.1 Contact – Through phone, mail, email and/or webforms
1.1 Contact – Through phone, mail, email and/or webforms
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- Account name or alias
- An email address
- A telephone number
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement
- Geolocation data
The basis on which we may process these data is:
Retention period
Upon termination of the service we retain this data for the following period: 180 zile sau cat este necesar astfel incat sa fie respectate prevedeirle legale.
1.2 Payments
1.2 Payments
For this purpose we use the following data:
- A first and last name
- Account name or alias
- An email address
- A telephone number
- A home or other physical address, including street name and name of a city or town
- IP Address
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
We determine the retention period according to fixed objective criteria: cat timp este necesar astfel incat sa fie respectate prevederile legale
1.3 Registering an account
1.3 Registering an account
For this purpose we use the following data:
- A first and last name
- Account name or alias
- An email address
- IP Address
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
Upon termination of the service we retain this data for the following period: cata vreme este activ contul.
1.4 Newsletters
1.4 Newsletters
For this purpose we use the following data:
- An email address
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
Upon termination of the service we retain this data for the following period: pana cand persoana solicita stergerea datelor sau nu mai doreste primirea newsletter-lor.
1.5 Deliveries
1.5 Deliveries
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
Upon termination of the service we retain this data for the following period: cat este necesar in vederea respectarii obligatiilor legale.
1.6 To be able to offer personalized products and services
1.6 To be able to offer personalized products and services
For this purpose we use the following data:
- An email address
- A telephone number
- A first and last name
- A home or other physical address, including street name and name of a city or town
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
1.7 To support services or products that a customer wants to buy or has purchased
1.7 To support services or products that a customer wants to buy or has purchased
For this purpose we use the following data:
- A first and last name
- An email address
- A telephone number
- A home or other physical address, including street name and name of a city or town
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data upon termination of the service for the following number of months: 12 luni
1.8 To be able to comply with legal obligations
1.8 To be able to comply with legal obligations
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
Upon termination of the service we retain this data for the following period: cat este necesar in vederea respectarii obligatiilor legale.
1.9 Compiling and analyzing statistics for website improvement.
1.9 Compiling and analyzing statistics for website improvement.
For this purpose we use the following data:
- An email address
- IP Address
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
Upon termination of the service we retain this data for the following period: 6 luni.
1.10 To sell or share data with a third party
1.10 To sell or share data with a third party
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
Upon termination of the service we retain this data for the following period: cat este necesar in vederea respectarii obligatiilor legale.
2. Sharing with other parties
We only share or disclose this data to processors for the following purposes:
3. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.
4. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
We have concluded a data Processing Agreement with Google.
5. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
6. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
7. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
8. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
9. Submitting a complaint
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.
10. Data Protection Officer
Our Data Protection Officer has been registered with the data protection authority in an EU Member State. If you have any questions or requests with respect to this privacy statement or for the Data Protection Officer, you may contact Catalina Cristina Verdes, via or [email protected] sau prin telefon, la +40721604998
11. Contact details
ALTEXPRESS COURIER & E-FULFILLMENT SERVICES S.R.L.
Sos de centura 2-8, Bragadiru 077025
Romania
Website: https://altexpress.ro
Email: [email protected]
Phone number: 0319986
12. Data Requests
For the most frequently submitted requests, we also offer you the possibility to use our data request form
Annex
WooCommerce
Această manieră de exprimare include elementele de bază privind ce date personale poate colecta, stoca și partaja magazinul tău, precum și cine poate avea acces la aceste date. Informațiile specifice care sunt afișate în magazinul tău vor varia în funcție de ce setări sunt activate și ce module suplimentare sunt folosite. Recomandăm să consulți un avocat când decizi ce informații divulgi în politica ta de confidențialitate.
Colectăm informații despre tine în timpul procesului de finalizare a comenzii în magazinul nostru.
Ce colectăm și stocăm
În timp ce ne vizitezi site-ul, vom urmări:
- Produse pe care le-ai văzut: vom folosi asta pentru a-ți arăta, de exemplu, produsele pe care le-ai vizualizat recent
- Locație, adresă IP și tip de navigator: le vom folosi în diverse scopuri, cum ar fi estimarea impozitelor (taxelor) și pentru livrare
- Adresă de livrare: îți vom cere s-o introduci, astfel putem estima, de exemplu, unde trebuie făcută livrarea înainte să plasezi o comandă și unde să ți-o trimitem!
De asemenea, vom folosi cookie-uri pentru a-ți urmări conținutul coșului în timp ce navighezi pe site-ul nostru.
Notă: poate vrei să dai mai multe detalii despre politica folosirii cookie-urilor și să arăți aici o legătură la secțiunea respectivă.
Când cumperi de la noi, îți vom cere să furnizezi informații, inclusiv numele, adresa de facturare, adresa de livrare, adresa de email, numărul de telefon, cardul de credit/detalii de plată și informații opționale despre cont, cum ar fi numele de utilizator și parola. Vom folosi aceste informații în mai multe scopuri, cum ar fi:
- Îți trimitem informații despre contul tău și comanda ta
- Îți răspundem la cereri, inclusiv la rambursări și reclamații
- Procesăm plățile și prevenim fraudele
- Îți inițializăm contul pentru magazinul nostru
- Respectăm toate obligațiile legale pe care le avem, cum ar fi calcularea impozitelor (taxelor)
- Îmbunătățim ofertele noastre pentru magazin
- Îți trimitem mesaje de marketing, dacă alegi să le primești
Dacă creezi un cont, îți vom stoca numele, adresa, emailul și numărul de telefon, care vor fi folosite la finalizarea unor comenzi viitoare.
În general, stocăm informații despre tine atât timp cât avem nevoie de ele în scopurile pentru care le colectăm și le folosim, dar nu le mai păstrăm în continuare dacă nu suntem obligați din punct de vedere legal. De exemplu, vom stoca informațiile despre comenzi timp de XX ani, în scopuri fiscale și contabile. Ele includ numele, adresa de email și adresele de facturare și de livrare.
De asemenea, vom stoca comentarii sau recenzii, dacă alegi să le lași.
Cine are acces din echipa noastră
Membrii echipei noastre au acces la informațiile pe care ni le oferi. De exemplu, atât administratorii cât și managerii de magazine pot accesa:
- Informații despre comenzi, precum ce s-a cumpărat, când s-a cumpărat și unde au fost trimise cumpărăturile și
- Informații despre clienți, cum ar fi nume, adresă email și informații despre facturare și livrare.
Membrii echipei noastre au acces la aceste informații pentru a te ajuta să onorezi comenzile, să procesezi rambursările și pentru a-ți oferi suport.
Ce partajăm cu alții
În această secțiune ar trebui să menționezi cu cine partajezi datele și în ce scop. Aici poți include, dar nu se limitează numai la acestea, analitice, marketing, gateway-urile de plată, furnizori pentru livrare și înglobări de la terți.
Partajăm informații cu părți terțe care ne ajută să asigurăm comenzile și să-ți stocăm serviciile; de exemplu –
Plăți
În această secțiune ar trebui să afișezi ce procesoare de plată terțe folosești pentru a accepta plăți în magazinul tău, deoarece ele pot gestiona datele clienților. Am inclus PayPal, ca exemplu, dar ar trebui să-l înlături dacă nu-l folosești și să adaugi altele.
Acceptăm plăți prin PayPal. Când procesăm plățile, unele dintre datele tale vor fi transmise la PayPal, inclusiv informațiile cerute pentru a procesa sau accepta plata, cum ar fi informații despre toate cumpărăturile și total facturare.
Te rog vezi Politica de confidențialitate PayPal pentru mai multe detalii.
Complianz | The Privacy Suite for WordPress
Acest sit folosește Privacy Suite pentru WordPress, de la Complianz, pentru a colecta și înregistra consimțământul, în asociere cu navigatorul și dispozitivul utilizate. Pentru această funcționalitate, adresa ta IP este anonimizată și stocată în baza noastră de date. Acest serviciu nu prelucrează nicio informație de identificare personală și nu împărtășește date cu furnizorul de servicii. Pentru mai multe informații, consultă Declarația de confidențialitate Complianz.
WooCommerce
This sample language includes the basics around what personal data your store may be collecting, storing and sharing, as well as who may have access to that data. Depending on what settings are enabled and which additional plugins are used, the specific information shared by your store will vary. We recommend consulting with a lawyer when deciding what information to disclose on your privacy policy.
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of basket contents while you’re browsing our site.
Note: you may want to further detail your cookie policy, and link to that section from here.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
In this section you should list who you’re sharing data with, and for what purpose. This could include, but may not be limited to, analytics, marketing, payment gateways, shipping providers, and third party embeds.
We share information with third parties who help us provide our orders and store services to you; for example –
Complianz | The Privacy Suite for WordPress
This website uses the Privacy Suite for WordPress by Complianz to collect and record Browser and Device-based Consent. For this functionality, your IP address is anonymized and stored in our database. This service does not process any personally identifiable information and does not share any data with the service provider. For more information, see the Complianz Privacy Statement.
Akismet
We collect information about visitors who comment on sites that use our Akismet Anti-spam service. The information we collect depends on how the user sets up Akismet for the site, but typically includes the commenter’s IP address, user agent, referrer, and site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).